Shipping & Delivery
SHIPPING WITHIN AUSTRALIA
ALL ORDERS ARE STILL BEING DISPATCHED WITHIN 1 BUSINESS DAY. HOWEVER SOME DELIVERIES MAY BE DELIVERED LATER THAN USUAL DUE TO DELAYS ASSOCIATED WITH COVID-19
Shipping Costs and Delivery Times
*(2-8 business days)
*(1-3 business days)
*rural/remote areas may take longer
An email will be sent to you with your tracking number once your order has been processed. Orders are processed the next business day after placing your order. Delivery times may incur delays during holiday periods or extreme weather events.
We advise to use a shipping address where someone is available to collect the parcel during business hours Monday-Friday. If no one is present at the time of delivery then the parcel may be taken to the nearest collection point and a collection card will be left for you.
If a parcel is returned to NACIFIC Australia due to being unclaimed or because an incorrect address was submitted, the customer will be responsible for the redelivery handling and postage fee of up to $20. If the customer would prefer a refund then the fee will then be deducted from the total order amount. NACIFIC Australia is not responsible for unclaimed parcels or parcels that have had incorrect addresses submitted during the order. NACIFIC Australia is also not responsible where if a parcel has been lost or stolen unless this occurred during transit. We provide tracking numbers and the status 'Delivered' will signify that the order has been successfully received.
You can give authority to leave for your orders so that a signature will not be required at the time of delivery. Please note though that If you have given authority to leave then NACIFIC Australia will not be responsible for lost or undelivered parcels for your order if the tracking has been scanned as 'delivered'. If Safe Drop or a redirection was requested for a parcel then NACIFIC Australia will not be responsible for lost or undelivered parcels in these cases.
Please ensure the address is correct when confirming your order to avoid any inconvenience.
- WE DO NOT OFFER INTERNATIONAL SHIPPING AT THIS STAGE
CLICK & COLLECT
- WE DO NOT OFFER CLICK & COLLECT AT THIS STAGE